Returns & Refunds Policy At AMERICAN | kinetix, we stand by the quality of our equipment. Due to the nature of our products, we maintain a strict but fair return policy to ensure the safety and integrity of our gear. Please review the following guidelines before making a purchase. All Sales Final on Certain Items For security and liability reasons, the following items are non-returnable and non-refundable:
Firearm-related accessories
Body armor
Ammunition
Custom orders
These items cannot be returned unless they arrive defective or damaged. Return Eligibility & Timeframe For eligible products, returns may be requested within 14 days of delivery, provided that:
The item is unused, unopened, and in its original packaging
All accessories, manuals, and tags are included
Proof of purchase is provided
To initiate a return, contact our support team at info@americankx.com with your order details. Defective or Damaged Items If you receive a defective or damaged item, we will gladly offer a replacement or store credit. To qualify:
You must report the issue within 5 days of delivery
Clear photos of the defect or damage must be provided
The item must be returned for inspection
If the issue is confirmed, we will cover the cost of return shipping. Refunds & Store Credit We do not offer cash refunds. Instead, approved returns will be processed as store credit or an exchange for a similar item. Return Shipping Costs Unless the return is due to an error on our part (wrong item shipped, defective product), the customer is responsible for return shipping costs. Restocking Fee For opened but unused items that qualify for return, a 15% restocking fee will apply. By placing an order with us, you agree to these terms. If you have any questions, please contact our support team at info@americankx.com Thank you for choosing AMERICAN | kinetix — your trusted source for high-quality equipment.